Terms & Conditions

1. GENERAL INFORMATION

1.1 The full trading name of the company is Reign Pilates Studios Ltd (“Reign Studios”). The company’s registered address is 9a Reeds Farm Estate, Roxwell Road, Writtle, Chelmsford, Essex, United Kingdom, CM1 3ST

1.2 The company website is www.reignstudios.co.uk, and correspondence should be directed to info@reignstudios.co.uk.

1.3 These Terms and Conditions (“Terms”) govern your use of all Reign Studios services and facilities. By using our services, purchasing a class, or attending a session, you agree to be bound by these Terms.

1.4 These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

1.5 Reign Studios may revise these Terms occasionally. Material changes will, at our discretion, be communicated to members. Continued use of services following updates constitutes acceptance of the revised Terms.

1.6 Additional policies, including our Privacy Policy, and any posted studio rules, form part of these Terms.

2. REGISTERING AN ACCOUNT

2.1 To register with Reign Studios, you must:

a. Be an individual.

b. Be 18 years or older (individuals aged 16–17 must have written parental consent).

c. Confirm that you have no health condition that may affect participation. If unsure, consult a medical professional before registering.

2.2 When registering, you must provide:

Full name
Active email address
Password
Full postal address
Valid payment details

2.3 You confirm all information provided is true and accurate and agree to update your account promptly with any changes.

2.4 Reign Studios reserves the right to refuse registration or access to services at its discretion.

3. PURCHASING

3.1 Offerings
All memberships, class packs, and individual sessions are outlined on our website. Prices and packages may be changed at any time.

3.2 Payments
Purchases must be made by debit or credit card via our website or app using our payment provider (Stripe).

3.3 Memberships

All memberships activate immediately upon purchase.
Minimum commitment period: 3 months.
After this period, memberships may be cancelled with 30 days’ written notice sent by email to info@reignstudios.co.uk.
Memberships are non-transferable and non-refundable.

3.4 Pay-As-You-Go Packages

Start from the date of first booking.
Validity periods vary per package.
Packages cannot be extended unless supported by a doctor’s note for medical reasons.

3.5 Refunds
All charges for memberships, classes, and credits are non-refundable.

3.6 Pause Policy
Unlimited Monthly Memberships may be paused once per 12-month period (after a minimum of 3 months) at Reign Studios’ discretion.

4. MEMBERSHIPS, SUBSCRIPTIONS & CANCELLATION

4.1 Memberships automatically renew each month unless cancelled by providing 30 days’ written notice to info@reignstudios.co.uk.

4.2 Reign Studios reserves the right to suspend or terminate memberships for breach of these Terms or inappropriate behaviour.

4.3 Memberships cannot be transferred or shared unless specified.

4.4 Reign Studios may modify its membership offerings and schedules at its discretion.

5. CLASS BOOKINGS, CANCELLATIONS & NO-SHOWS

5.1 All classes must be booked through the Reign Studios booking system.

5.2 Cancellation Policy:

You may cancel a class up to 12 hours before the start time to receive a credit refund.
Cancellations made less than 12 hours prior will forfeit the credit.

5.3 No-Shows & Late Cancellations:

Unlimited Members: £10 charge for late cancellations, £20 charge for no-shows.
PAYG and Membership Clients: loss of class credit for late cancellations or no-shows.

5.4 Private Sessions:

Require 24 hours’ notice for cancellation.
Missed or late-cancelled private sessions will be charged in full.

5.5 Late Entry:

Entry is not permitted after the class start time. Late arrivals will forfeit their class credit or incur a fee.
First-time participants must arrive 10 minutes before class for a safety introduction.

5.6 Grip Socks:
Grip socks must be worn in all Reformer classes for safety and hygiene. Available for purchase in studio.

6. FITNESS & HEALTH

6.1 Clients are advised to consult a doctor before starting any exercise programme.

6.2 Clients with health conditions such as heart problems, blood pressure issues, detached retina, pregnancy, or recent surgery must seek medical clearance prior to participation.

6.3 Instructors are not medically qualified to assess physical fitness; participation is at your own risk.

6.4 Reign Studios reserves the right to refuse participation if it deems attendance unsafe for health reasons.

7. LIMITATION OF LIABILITY

7.1 Participation in classes and use of facilities is at your own risk.

7.2 Reign Studios, its employees, or agents are not liable for:

Loss, theft, or damage to personal property (including vehicles or bicycles).
Personal injury or illness arising from participation, except where caused by negligence.

7.3 Nothing in these Terms limits liability for death or personal injury resulting from negligence.

8. USE OF FACILITIES

8.1 Reign Studios may temporarily close or restrict use of facilities for maintenance, cleaning, or events without notice.

8.2 Clients must use all equipment responsibly and as instructed. Any damage caused by misuse will be charged to the client.

9. PERSONAL BELONGINGS

9.1 Belongings are brought at your own risk. Reign Studios accepts no responsibility for loss or damage.

10. STUDIO RULES & CONDUCT

10.1 Appropriate fitness attire, including grip socks, must be worn.

10.2 No food, glass, or crockery is permitted in the studio; only liquid is allowed.

10.3 Clients must wipe down all equipment after use.

10.4 Fire exits must remain clear; follow evacuation procedures immediately if required.

10.5 Reign Studios reserves the right to refuse entry or service for behaviour deemed unsafe, disrespectful, or inappropriate. No refunds will be issued in such cases.

11. MARKETING & MEDIA

11.1 Reign Studios may photograph or film classes for marketing or promotional use. By attending, you consent to the use of such media for website, social media, or publicity purposes without compensation.

12. COMMUNICATIONS

12.1 By providing an email address, you consent to receive communications from Reign Studios electronically. You may unsubscribe from marketing emails at any time.

12.2 It is your responsibility to keep your contact details up to date.

13. INTELLECTUAL PROPERTY

13.1 All materials provided by Reign Studios, including marketing and educational content, remain the property of Reign Studios and are protected by copyright.

14. ONLINE CONTENT & INTERACTIVE MATERIAL

14.1 Any user-generated content posted on Reign Studios’ website or social media platforms reflects the opinions of users, not Reign Studios.

14.2 By posting, you confirm you own the rights to the material and that it is not defamatory or unlawful.

14.3 Reign Studios reserves the right to remove or edit inappropriate content.

15. DISCLAIMER

15.1 Information on www.reignstudios.co.uk is provided “as is.” Reign Studios makes no guarantees as to accuracy, reliability, or uninterrupted access.

15.2 Reign Studios accepts no liability for loss or damage arising from website use, to the extent permitted by law.

16. THIRD PARTIES

16.1 Nothing in these Terms confers rights on any third party under the Contracts (Rights of Third Parties) Act 1999.